Field Technician

Job Summary Efficiency Services Group (ESG) helps utilities deliver high-quality energy efficiency programs to their communities, including rural and hard-to-reach customers. Our mission is to ensure customers have access to programs that help them reduce energy use, lower costs, and improve comfort in their homes and businesses. The Field Technician plays a key role in delivering these programs by working directly with customers, contractors, and utility partners. This position conducts energy audits and project inspections, supports customers through the rebate process, processes rebates, and ensures projects meet program requirements. The role combines field work and program support, including site visits, virtual inspections, customer communication, project tracking, scheduling, documentation, and rebate processing. Field Technicians represent ESG and our utility partners in the community and help ensure energy efficiency programs are delivered with accuracy, professionalism, and excellent customer service. This role involves frequent travel and hands-on field work, including inspections in attics, crawl spaces, mechanical rooms, and commercial facilities. Responsibilities 1. Conduct onsite and virtual inspections to verify that energy efficiency upgrades or equipment have been installed to program quality standards. 2. Conduct residential and commercial energy audits and prepare audit reports and calculators. 3. Manage customer projects from initial inquiry through project completion and verification. 4. Maintain accurate project documentation and ensure records are complete in ESG program databases. 5. Coordinate with customers, contractors, and internal staff to resolve project issues and maintain accurate records of resolutions. 6. Respond to customer and contractor questions regarding rebate applications, program processes, energy audits, and inspections. 7. Provide basic technical guidance on program specifications and energy efficiency technologies to customers and contractors. 8. Communicate program concepts and requirements clearly to contractors, customers, and other interested stakeholders. 9. Track project status to support program reporting and utility budget tracking. 10. Respond to residential high-bill inquiries and assist customers in identifying potential causes of high energy use. 11. Manage field schedules and coordinate appointments to maximize efficiency. 12. Support overall program operations including answering utility customer calls, generating audit reports and calculators, data entry, and administrative support. 13. Represent ESG and client utilities professionally in the field and maintain strong working relationships with utility staff. 14. Stay current on program changes, policies, and procedures. 15. Complete monthly expense reporting and attend required staff meetings. 16. Comply with all safety policies, practices, and procedures. 17. Perform other duties as assigned. Supervisory Responsibilities None Skills The Field Technician develops and maintains technical knowledge to address customer and contractor inquiries and support program delivery.

• Residential insulation, windows and air filtration
• Residential space heating, cooling, and water heating systems
• Commercial lighting technologies and program calculators
• Energy Star appliances and common residential energy-using equipment
• Understanding how building systems and occupant behavior impact energy consumption

Additional knowledge and skills:

• Strong written communication and documentation skills
• Working knowledge of Microsoft Excel, Outlook and Word; general computer proficiency
• Working knowledge of ESG’s proprietary customer database (after training)

Requirements Core competencies:

• Ability to shift priorities and manage multiple projects in a fast-paced environment
• Communicate effectively both orally and in writing
• Ability to organize and prioritize your workload
• Be accurate and detail oriented
• Demonstrate strong customer service and client relationship management skills
• Work collaboratively with colleagues to achieve strong results for clients
• Complete work within deadlines
• Show enthusiasm for energy efficiency, conservation, and serving rural or low-income communities
• Contribute to a positive and productive work culture in a deadline-driven environment

Minimum qualifications:

• High school diploma or equivalent
• Valid U.S. Driver’s License
• Ability to travel regionally up to 10 days per month
• Ability to work occasional evenings or weekends
• Basic computer proficiency including Microsoft Office

Note: Attention to detail, basic math proficiency, and project management are especially important. This position requires the capacity to manage numerous projects simultaneously from initiation through completion with minimum supervision. Maintaining accurate program data is essential to the success of ESG programs. Desired Attributes 1. One year of closely related work experience in energy efficiency, construction or building systems preferred 2. Energy Efficiency or Energy Management program of study completion a plus Physical Demands 3. Ability to climb ladders, crawl and maneuver into and around tight spaces (attics, crawl spaces, etc.) 4. Ability to carry ladders, tools and equipment (up to 50 pounds) 5. Ability to drive long distances 6. Exposure to potentially hazardous conditions such as damp areas, crawl spaces, construction sites, and agricultural or industrial facilities 7. Ability to travel extended periods of time 8. Ability to perform office-related tasks and provide effective communication from the field Travel This position requires regional travel in the Pacific Northwest and occasionally California. Travel typically consists of 2- to 4-day road trips to conduct field inspections and visit customer sites, averaging up to 10 days per month. Professional Pathway(s) Field Specialist Notes:

• Benefits include medical, dental and vision, plus a strong 401k match, forming a leading-edge total compensation package. Paid Time Off is generous.
• Job classification: at-will, full-time, non-exempt (overtime eligible)
• Efficiency Services Group is a wholly owned subsidiary of Pioneer Utility Resources, Inc. and is committed to employing a diverse workforce. Pioneer, together with its subsidiaries, is an equal employment opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, national origin, mental or physical disability, marital status, uniformed services status, sexual orientation, gender identity or genetic information. No application will be rejected as a result of a disability that, with reasonable accommodation, does not prevent performance of the essential job duties.

Job Type: Full-time Pay: $22.50 - $25.00 per hour Expected hours: 40.0 per week Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• We request you provide a cover letter. In it, please: (a) provide a brief description of your experience working in field-based or hands-on technical roles, including any relevant energy efficiency, construction, electrical, HVAC or similar work), and (b) describe why you are interested in working in energy efficiency and serving customers in rural or community-based programs. Note: including a cover letter will significantly increase the level of review applied by our team to your application.
• How many years of experience do you have in field-based technical work (such as construction, HVAC, electrical, weatherization, or similar hands-on roles)?
• This position involves regular travel to job sites, working independently in the field, and occasionally entering tight spaces such as crawlspaces and attics. Are you comfortable with those aspects of the role?
• Rate on a scale of 1-5 how much you enjoy talking to people on a daily basis, whether on the road, at job sites, or on the phone, with 1 being a strong preference for quiet and alone time, and 5 reflecting a high level of extroversion.

Experience:

• field inspection, energy efficiency or building systems: 1 year (Preferred)

Ability to Commute:

• Hillsboro, OR (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: On the road