Everyone likes to know they are appreciated. National Customer Service Appreciation Week, observed Oct. 3-7, 2022, provides an opportunity to celebrate front-line employees who often serve as the face of the utility to consumers. No matter what you call these key staff members (member service, consumer service or something else entirely), they are the masters […]
Anniversaries are an important part of life, and they deserve to be celebrated. They are more than dates to show you survived another lap around the sun. They create a timeline that defines your history and creates markers that allow you to measure successes and promote your experience and leadership within the industry. Regardless of […]
