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Case Study

Community Engagement, Marketing Campaigns, Member/Consumer Experience

Beyond the Connection: A Member Survey Helps Wes-Tex Build a Marketing Plan Around What Members Love

There’s nothing worse than a bad connection. The team at Wes-Tex Telephone Cooperative, a telco servicing about 3,000 members and customers…

Sara Gentry

July 30, 2026
Blog

Community Engagement, Member Consumer, Member/Consumer Experience

Eight Questions You Need to Ask in Your Next Consumer-Member Survey

You want to know what your consumer-members think about you, but what should you ask? Researcher and Pioneer partner John…

John Marling

April 30, 2024
Case Study

Community Engagement, Consumer Ed, Consumer Education, Member Consumer, Member/Consumer Experience

Member Surveys Deliver Guidance for Community Investments

Challenge: The Utility Pioneers at Cordova Electric Cooperative (CEC) look at challenges a bit differently. No roads lead to the…

Anne Harvey

August 23, 2023