Blog Consumer Education, Marketing, Member/Consumer Experience Five Ways to Gain Trust When Raising Rates  The question’s no longer if you will have to announce a rate increase, but when. Get five tactics for building… Justin Caudell June 2, 2026 Blog Consumer Ed, Consumer Education, Content Planning How to Break Bad News. Twice. Next year’s shaping up to be challenging, with many Utility Pioneers expecting not just one rate increase, but potentially multiple… Justin Caudell August 19, 2025