Are you prepared to manage your community’s broadband expectations? While every broadband project is a little different, this guide, updated in 2024, uses Pioneer’s experience as a communications partner in more than 40 fiber build-outs to help you find fresh ways to tell your broadband story.
The guide focuses on three key areas:
Tell Your Story: With a strong strategy for clear communication, you can enjoy a successful rollout that makes you the hero in your community’s connectivity story.
Market Your Services: Learn how to balance advertising, public relations, and branding to market your new program.
Train Your People: Share your purpose, answer common staff questions and focus on solutions, not sales.
A variety of marketing materials for both internal and external audiences are showcased to spark ideas. Download the guide and let us know how we can support your broadband experience.
As digital storytelling evolves, Coweta-Fayette EMC's Tiffany Trueblood breaks down how her utility turned YouTube—with both shorts and long-form videos—into its top storytelling channel. Get practical tips on titles, B-roll shoots and handy tools to create video content.
The question’s no longer if you will have to announce a rate increase, but when. Get five tactics for building trust before, during and after a rate increase.
Scott Meyer is back with more data to share on how younger subscribers feel about broadband pricing, customer attitudes toward satellite and cellular service and more. Recorded LIVE at StoryConnect 2026!Find the full 2026 Rural Broadbrand Subscriber Survey here: https://www.innovsys.com/innovsys/2026-rural-subscriber-study-2/
When it comes to creativity, think human first, AI second. Think of AI as a writing tool but not the first one you use. Go analog. Return to pen and paper. Give your brain a chance to reset. Then use all the digital tools available to you after you’ve given your creativity a chance to flex its muscles.