What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: […]
What You’ll Learn This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. Visit the WordSouth Webinar page to see more upcoming webinars. Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: If you missed the introduction, my name is Andy Johns. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Jason Shelton, Bob Mouser, Johnny McClanahan, and Bill Franklin. Guest Speaker Jason Shelton, Bob Mouser, Johnny McClanahan & Bill Franklin Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Chris Townson, Lisa Cope, Charlie Boring, and James Garner. Guest Speaker Chris Townson, Lisa Cope, Charlie Boring & James Garner Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Mark Patterson, William Bradford, Bruce Mottern and Jonathan West. Guest Speaker Mark Patterson, William Bradford, Bruce Mottern & Jonathan West Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off? Guest Speaker Chad Mix Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What does it look like to have your annual […]
What You’ll Learn This episode is the audio from a WordSouth webinar on April 30 titled Working (and Managing) Remotely. Guest Speaker Jared Dovers, Kerry Scott & Noble Sprayberry Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Good morning, everybody. If you don’t know me, if we’ve not met before, […]
What You’ll Learn WordSouth developed the industry’s first COVID-19 resource kit for utility communicators. CEO Stephen V. Smith joins the show to discuss the free kit and strategies for communicating in this unprecedented time. Guest Speaker Stephen V. Smith Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What went into […]
What You’ll Learn The Tennessee Broadband Association has launched Lead Tennessee Radio as a tool to both communicate important policy issues with listeners and build relationships with legislators. Checkout Lead Tennessee Radio. Guest Speaker Levoy Knowles Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: How can podcasts play a role […]
What You’ll Learn Scott Meyer of Innovative Systems shares insights from the 2020 Video and Internet Study, discussing DVR usage, streaming only households and an alarming decrease in customer satisfaction among rural telcos. Guest Speaker Scott Meyer Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What are some of the […]
What You’ll Learn At RTIME, Fred Johnson was called on to articulate NTCA’s position on electrics getting into the broadband business. He joined the podcast after his address to share his thoughts. Guest Speaker Fred Johnson Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can your telco do to […]
What You’ll Learn At Omnitel, storytelling is an important skill for all employees. CEO Ron Laudner tells us how and why it’s important for everyone to be on the same page. Guest Speaker Ron Laudner Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can you do to get your […]
