What You’ll Learn When their rural Minnesota telco was hit by a ransomware attack, staff sprung into action to both combat the attack and communicate with customers and coworkers about its effects. Guest Speaker Kevin Beyer Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can you do if your […]
What You’ll Learn SEMO launched its fiber build a few years ahead of most electric cooperatives. CEO Sean Vanslyke talks about the lessons they’ve learned along the way. Guest Speaker Sean Vanslyke Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What are some lessons that electric cooperatives getting into broadband […]
Are you prepared to manage your community’s broadband expectations? While every broadband project is a little different, our new broadband guide is based on experience WordSouth gained as a communications partner in more than 30 fiber build-outs.
What You’ll Learn The sales staff at Etex has built a sales playbook that helps them anticipate customer questions and seize opportunities as a team. Guest Speaker Larry Montgomery Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Should your telco have a sales playbook? And if so, how do you […]
What You’ll Learn The new PlayStation 5 and Xbox X consoles coming out this holiday season are bandwidth hogs. Broadband providers need to educate their customers before Christmas mornings are ruined by slow connections! Guest Speaker Brian Lazenby and Zach Moore Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What […]
What You’ll Learn WK&T hosted it’s first ever Drive-Through Annual Meeintg during the pandemic and had a great turnout. What does a Drive-Through Annual Meeting look like and how did they make it happen? Guest Speaker Karen Jackson-Furman Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What does a drive-through […]
What You’ll Learn FTC had huge success with their virtual annual meeting thanks in part to the fun they had on social media. Taylor Richards shares with us the challenges and benefits of making that happen. Guest Speaker Taylor Richards Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can […]
Financial strength, a broadening base of cooperative clients, and exciting new acquisitions emerged as key themes during Pioneer Utility Resources’ annual meeting in November.
What You’ll Learn At a time when we’re having more digital interactions than ever before, Megan McKoy-Noe‘s new ebook “How to Be Human in a Digital World” provides tips on how your utility staff can maintain that critical human touch. Guest Speaker Megan McKoy-Noe Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn Following the news that Oregon-based Pioneer Utility Resources had acquired WordSouth, Pioneer CEO Mike Shepard and WordSouth founder Stephen V. Smith joined the podcast to discuss what this means for the two companies and the industries they serve. Guest Speaker Michael Shepard & Stephen Smith Show Notes Transcripts have been lightly edited […]
