What You’ll Learn The new PlayStation 5 and Xbox X consoles coming out this holiday season are bandwidth hogs. Broadband providers need to educate their customers before Christmas mornings are ruined by slow connections! Guest Speaker Brian Lazenby and Zach Moore Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What […]
What You’ll Learn WK&T hosted it’s first ever Drive-Through Annual Meeintg during the pandemic and had a great turnout. What does a Drive-Through Annual Meeting look like and how did they make it happen? Guest Speaker Karen Jackson-Furman Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What does a drive-through […]
What You’ll Learn FTC had huge success with their virtual annual meeting thanks in part to the fun they had on social media. Taylor Richards shares with us the challenges and benefits of making that happen. Guest Speaker Taylor Richards Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can […]
Financial strength, a broadening base of cooperative clients, and exciting new acquisitions emerged as key themes during Pioneer Utility Resources’ annual meeting in November.
What You’ll Learn At a time when we’re having more digital interactions than ever before, Megan McKoy-Noe‘s new ebook “How to Be Human in a Digital World” provides tips on how your utility staff can maintain that critical human touch. Guest Speaker Megan McKoy-Noe Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn Following the news that Oregon-based Pioneer Utility Resources had acquired WordSouth, Pioneer CEO Mike Shepard and WordSouth founder Stephen V. Smith joined the podcast to discuss what this means for the two companies and the industries they serve. Guest Speaker Michael Shepard & Stephen Smith Show Notes Transcripts have been lightly edited […]
What You’ll Learn About a year ago, Northeast Nebraska Telephone Company began switching customers over to a usage-based pricing structure that charged on data used, rather than speed. What went into that move and how has it been received? Guest Speaker Melissa Lanzourakis Show Notes Transcripts have been lightly edited for clarity and readability. Andy […]
What You’ll Learn This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. Visit the WordSouth Webinars page to find more webinars. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Well, hello, and thanks to everybody for joining us on this […]
What You’ll Learn Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep up? Guest Speaker Mcxie Hurst Show Notes Transcripts have been lightly edited for clarity and […]
What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: […]
What You’ll Learn This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. Visit the WordSouth Webinar page to see more upcoming webinars. Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: If you missed the introduction, my name is Andy Johns. […]
