What You’ll Learn Fred Johnson, CEO and Executive Vice President of FTC, has been appointed by Alabama Gov. Kay Ivey to the state’s Broadband Working Group. This group is tasked with providing input on how to use federal CARES Act money to increase broadband coverage across the state. Guest Speaker Fred Johnson Show Notes Transcripts […]
What You’ll Learn About a year ago, Northeast Nebraska Telephone Company began switching customers over to a usage-based pricing structure that charged on data used, rather than speed. What went into that move and how has it been received? Guest Speaker Melissa Lanzourakis Show Notes Transcripts have been lightly edited for clarity and readability. Andy […]
What You’ll Learn Commissioner Brandon Presley of the Mississippi Public Service Commission discusses the events that took place within the state government for electric co-ops to be legally allowed to provide broadband services to their customers. Guest Speaker Commissioner Brandon Presley Show Notes Transcripts have been lightly edited for clarity and readability. Stephen Smith: And […]
What You’ll Learn This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. Visit the WordSouth Webinar page to see more upcoming webinars. Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: If you missed the introduction, my name is Andy Johns. […]
What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: […]
What You’ll Learn Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep up? Guest Speaker Mcxie Hurst Show Notes Transcripts have been lightly edited for clarity and […]
What You’ll Learn This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. Visit the WordSouth Webinars page to find more webinars. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Well, hello, and thanks to everybody for joining us on this […]
What You’ll Learn Shirley Bloomfield, CEO of NTCA–The Rural Broadband Association, discusses how the COVID-19 pandemic has highlighted the need for broadband infrastructure across Rural America. Guest Speaker Shirley Bloomfield Show Notes Transcripts have been lightly edited for clarity and readability. Stephen Smith: Hello, I’m Stephen Smith. Welcome to our first episode of our new […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Chris Townson, Lisa Cope, Charlie Boring, and James Garner. Guest Speaker Chris Townson, Lisa Cope, Charlie Boring & James Garner Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Jason Shelton, Bob Mouser, Johnny McClanahan, and Bill Franklin. Guest Speaker Jason Shelton, Bob Mouser, Johnny McClanahan & Bill Franklin Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Mark Patterson, William Bradford, Bruce Mottern and Jonathan West. Guest Speaker Mark Patterson, William Bradford, Bruce Mottern & Jonathan West Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off? Guest Speaker Chad Mix Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What does it look like to have your annual […]
