Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: […]
What You’ll Learn Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep up? Guest Speaker Mcxie Hurst Show Notes Transcripts have been lightly edited for clarity and […]
What You’ll Learn This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. Visit the WordSouth Webinars page to find more webinars. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Well, hello, and thanks to everybody for joining us on this […]
What You’ll Learn Shirley Bloomfield, CEO of NTCA–The Rural Broadband Association, discusses how the COVID-19 pandemic has highlighted the need for broadband infrastructure across Rural America. Guest Speaker Shirley Bloomfield Show Notes Transcripts have been lightly edited for clarity and readability. Stephen Smith: Hello, I’m Stephen Smith. Welcome to our first episode of our new […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Chris Townson, Lisa Cope, Charlie Boring, and James Garner. Guest Speaker Chris Townson, Lisa Cope, Charlie Boring & James Garner Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Jason Shelton, Bob Mouser, Johnny McClanahan, and Bill Franklin. Guest Speaker Jason Shelton, Bob Mouser, Johnny McClanahan & Bill Franklin Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Mark Patterson, William Bradford, Bruce Mottern and Jonathan West. Guest Speaker Mark Patterson, William Bradford, Bruce Mottern & Jonathan West Show Notes Transcripts have been lightly edited for clarity and readability. […]
What You’ll Learn Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off? Guest Speaker Chad Mix Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What does it look like to have your annual […]
What You’ll Learn This episode is the audio from a WordSouth webinar on April 30 titled Working (and Managing) Remotely. Guest Speaker Jared Dovers, Kerry Scott & Noble Sprayberry Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: Good morning, everybody. If you don’t know me, if we’ve not met before, […]
What You’ll Learn WordSouth developed the industry’s first COVID-19 resource kit for utility communicators. CEO Stephen V. Smith joins the show to discuss the free kit and strategies for communicating in this unprecedented time. Guest Speaker Stephen V. Smith Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What went into […]
What You’ll Learn NTCA has rolled out it’s brand new Smart Rural Communities Podcast. How is the association using podcasts to help tell the rural broadband story? Guest Speaker Laura Withers Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: How is NTCA using podcasts to share the word about their […]
What You’ll Learn At Omnitel, storytelling is an important skill for all employees. CEO Ron Laudner tells us how and why it’s important for everyone to be on the same page. Guest Speaker Ron Laudner Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What can you do to get your […]
