What You’ll Learn The broadband packages at SCTelcom don’t focus on speed. Instead, they highlight experiences like the connected family, high techies, home tech starter and a package for a simple and secure experience. Wendy Crenner shares how her team uses the power of narratives to connect with subscribers. Guest Speaker Wendy Crenner Show Notes […]
What You’ll Learn Is your consumer service team built to care? Scott Paul, of Beacon Broadband, shares how he uses team building and mentoring to turn his frontline team into storytelling specialists! Guest Speaker Scott Paul Show Notes Transcripts have been lightly edited for clarity and readability. Intro: A production of Pioneer Utility Resources. StoryConnect, […]
What You’ll Learn Every Friday night, stadium lights flash on and fans in purple or red file in. Before the crowd roars for touchdowns, they pull out their phones to connect to free Wi-Fi from the co-op. Pea River Co-op’s Brenda Overton shares how this tradition kicked off and why it might score for you, […]
The era of selling broadband based on speed alone is over. At Calix ConneXions 2024, industry leaders focused on subscriber experience and community connection to drive rural broadband success. From outdoor Wi-Fi innovations to strategic planning shifts, here’s what’s next for rural broadband providers.
Artificial intelligence is no longer a fad. Are you ready? Get up to speed with the top three brands featuring AI integrations, read about video generation trends, then use our list of policy pointers to help your staff harness AI’s potential without losing community trust.
What You’ll Learn Hear how ‘Power Eastern Oregon,’ an economic development summit bringing together regional legislators, nationally-known speakers and rural Oregon’s business community, has become a way for Oregon Trail Electric Cooperative to strengthen their community’s story. Guest Speaker Paige Witham Show Notes Transcripts are lightly edited for clarity and readability. Intro: A production of […]
Two picture-perfect moments from David LaBelle earned awards from the National Electric Cooperatives Statewide Editors Association. His picture capturing the love of a child and his fair animal won Best Feature Photo, and his column about a story saved for a decade won an award of merit. See the award winners!
What You’ll Learn Hydromania may sound like a music festival in the Gorge, but it’s a free summer camp for fourth and fifth graders from Umatilla Electric Cooperative. Weston Putman shares the camp’s origin story and how it is building the next generation of co-op members. Guest Speaker Weston Putman Show Notes Transcripts have been […]
What You’ll Learn How much of the publicly-shared interactions with utility staff is trolling versus investigative reporting by concerned citizens who have a right to hold the utility accountable? We’re talking to Ryan Hall about “Getting Out of the Gotcha Moments” at NWPPA’s Northwest Innovations Conference in Idaho. Guest Speaker Ryan Hall Show Notes Transcripts […]
A content planner brings all of your communication channel planning into one place (website, social media, magazine, newsletter, on-hold message, bill insert, etc.). We packed our 2025 guide with important industry dates (both broadband and electric topics) and handy tips for finding and sharing your story next year. Enter your email and we’ll send you […]
What You’ll Learn How do you boost your take rates and cut churn after you’ve built broadband? OEC Fiber’s Erin McKnight shares her storytelling tactics, including a three-tiered marketing approach by zone and her subscriber stories series. Tune in for fresh ideas! Guest Speaker Erin McKnight Show Notes Transcripts have been lightly edited for clarity […]
Pumpkin spice is stocked, leaves are turning gold... hellooooooo, fall. Are you ready to celebrate cooperatives? Consider us your cozy co-op sweater, ready to wrap you up in storytelling tools and ideas for October's National Cooperative Month. Download our Keep It Cooperative campaign today!
