Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Local power companies across seven states make up the Tennessee Valley Public Power Association — and many of them are expanding their services to offer broadband to their consumers. Doug Peters, president and CEO of TVPPA, joined us at Fiber Connect 2021 to discuss how local power companies are improving the quality […]
What You’ll Learn Cullman Electric Cooperative launched Sprout Fiber in 2020. Mark Freeman, Cullman’s manager of network operations, was a 2021 Fiber Connect conference panelist on the topic of “The Good, the Bad and the Ugly: Lessons Learned from Network Operators.” In this episode, Mark discusses Sprout’s successes, plus challenges that other cooperatives looking to […]
What You’ll Learn On this last episode of “Journey — Exploring the Customer Experience” our guests discuss making customers your company’s greatest fans. What’s their secret to creating lifelong subscribers? It’s simple: listening to customers and recognizing their loyalty. Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: This is “Journey […]
What You’ll Learn The purchase stage is just the beginning of the customer relationship. It can also be the end of the relationship if service providers fail to engage and connect with the customer after the purchase. Implementing a retention strategy isn’t easy, but it can be the difference between losing an at-risk customer or […]
What You’ll Learn Every step of the purchase process needs to be easy and low effort for the customer to drive customer satisfaction. But is this easier said than done? Our guests discuss ways they serve their consumers well at the purchase stage on this episode of “Journey — Exploring the Customer Experience.” Show Notes […]
What You’ll Learn During the evaluation stage of the customer journey, consumers may get bombarded with questions and doubts as they are researching your service. How can companies provide content and tools that inform and educate consumers about their service in a precise and helpful manner? How can a company calm a potential consumer’s fears? […]
What You’ll Learn On this episode of StoryConnect: The Podcast, Carrie Huckeby discusses the awareness stage of the customer journey. It’s not enough that your company has a great product. Customers need to find your company and have a good impression about the brand. How can the company ensure they are visible and well-received in […]
What You’ll Learn This episode of “StoryConnect: The Podcast” begins a special six-part miniseries exploring the customer experience. Each stop on the journey is important to have a great customer experience. But first, what is the customer experience? Show Notes Andy Johns: This is “Journey — Exploring the Customer Experience.” A special six-part StoryConnect miniseries […]
When the pandemic stopped live musical performances, Alaska native Caitlin Warbelow created a virtual stage to support traditional musicians in sharing their love of music with a global online community. One musician really can make a difference.
What You’ll Learn Minburn Communications helped it’s community recover from the COVID-19 economic slump by providing incentives for employees to shop local. Guest Speaker Kristi Petersen Show Notes Andy Johns: More than a year into the pandemic, what are some telcos still doing to help members and customers respond? That’s what we’ll be talking about […]
What You’ll Learn Pam Becker, executive director of FRS, joined the show to discuss the recently published white paper “Broadband Today: Rural America’s Critical Connection,” which focuses on the impact of the pandemic on the state of broadband in rural America. Download the free white paper at frs.org. Guest Speaker Pam Becker Show Notes Transcripts […]
What You’ll Learn Innovative’s annual study uncovers insights on keeping video service going, offering speed increase trials and much more. For the full report, email scottm@innovsys.com. Guest Speaker Scott Meyer Show Notes Transcripts have been lightly edited for clarity and readability. Andy Johns: What are the latest trends in rural video and broadband? That’s what […]
