What You’ll Learn Edward Hinson was a part of a panel about retail space and customer experience at NTCA’s PR and Marketing conference. After the session, he discussed the planning and strategy that Skyline put into opening two of their customer service centers. Website: https://www.skybest.com/ Guest Speaker Edward Hinson
What You’ll Learn What did Mosaic Telecom learn from a their experience when a tornado hit their town? Website: http://www.mosaictelecom.com/ Guest Speaker Megan Maikowski
What You’ll Learn For Episode No. 100, we brought back our guest from episode No. 1: Laura Withers of NTCA. Laura shares what she learned at last weeks NTCA PR and Marketing Conference. Website: https://www.ntca.org/ Guest Speaker Laura Withers
What You’ll Learn Bob Dahlstrom shares some insights on how Valley Telecom in Arizona connects with members via Facebook Live and Twitter. Website: http://www.vtc.net/ Guest Speaker Bob Dahlstrom
What You’ll Learn Bob Dahlstrom discusses why Valley Telecom in Arizona decided to drop video service and how they communicated the change to their members. Website: http://www.vtc.net/ Guest Speaker Bob Dahlstrom
What You’ll Learn CTC recently rebranded for a fresh new look. What changes did they make and how did they communicate about the changes. Website: https://www.goctc.com/brandstory/ Guest Speaker Andy Isackson
What You’ll Learn In a panel at the NTCA PR and Marketing Conference, Bryan Kell from Ben Lomand Connect discussed how his team shared their story with their Gig Certification and Smart Rural Community Designation. Afterwards he summarized the session on StoryConnect. Website: http://benlomandconnect.com/ Guest Speaker Bryan Kell
What You’ll Learn Derek Barr moderated a telco marketing roundtable at the NTCA PR and Marketing Conference in Nashville. After the session, he discussed the highlights including Facebook reviews, customer service incentives and explaining broadband. Website: http://www.hardynet.net/ Guest Speaker Derek Barr
What You’ll Learn A friendly, seven-foot deer wearing a t-shirt makes a big impression with school groups and on social media — and that’s exactly what Mosaic Telecom was after when it introduced its new mascot. Newsletter link for photos: http://assets.mosaictelecom.com/documents/Mosaic-Telecom-Newsletter_January2018-ebilling.pdf Mascot costume company: https://www.olympusgrp.com/mascot-costumes/ Website: http://www.mosaictelecom.com/ Guest Speaker Shanna Roe
What You’ll Learn Getting the most out of your internship program takes work. You’ve got to put your interns in position to succeed and that starts with picking the right students in the first place. Website: http://murfreesboroelectric.com/ Guest Speaker Amy Beyers
What You’ll Learn Getting to know the reporters, editors and producers covering your territory can lead to positive coverage or help make sure your side has a voice in any negative stories. Website: https://www.hsvutil.org/ Guest Speaker Joe Gehrdes
What You’ll Learn Wiregrass Electric Cooperative has been recognized nationally for its innovative takes on community service programs. What are some new ways your utility could serve its members or customers? Website: https://www.wiregrass.coop/ Guest Speaker Brad Kimbro
