Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Hurricane Matthew sent eight inches of flood water running through the office at Star Communications in North Carolina. How did they respond? After our podcast, NTCA followed up with a video interview with Kyle Randleman: Guest Speaker Kyle Randleman
What You’ll Learn Ashley Etter runs the Snapchat account for West Central Telephone Association. She shares insights into how the platform is different from other social media and communication tools. Website: https://www.wcta.net/site/ Guest Speaker Ashley Etter
What You’ll Learn Best-selling author and social media expert Mack Collier previews his upcoming session at StoryConnect, explaining the difference between customers and fans. Website: http://www.mackcollier.com/ Guest Speaker Mack Collier
What You’ll Learn In 2017, DTC won a Telechoice Award from NTCA for loca video content. What sets them apart? Website: https://dtc3.tv/ Guest Speaker Tom Duggin And Nick Nokes
What You’ll Learn Municipal electric and fiber optic provider EPB in Chattanooga worked well in advance of the FCC’s decision to craft a careful message about Net Neutrality. Website: https://epb.com/customercarepledge Guest Speaker J.Ed. Marston
What You’ll Learn In 2016, Silver Star reinvigorated its Tech Star repair program. How did they do it and how has it helped the telco? Website: https://www.silverstar.com/ Guest Speaker Eric Gewiss
What You’ll Learn Even in rural areas, information like income and credit scores can help you find your ideal customer and allow you to target your marketing efforts. Website: http://www1.n-focus.com/ Guest Speaker Tiffani Rossi
What You’ll Learn John Formica, the keynote speaker for StoryConnect 2017, shares lessons he learned from his time at Disney and how they can be applied to rural utilities. Website: https://johnformica.com/ Guest Speaker John Formica
What You’ll Learn Live from the Kentucky Telecom Association 2017 Annual Meeting Changes in Washington have an impact on the way telecommunications companies provide service. In this episode, recorded live at the Kentucky Telecom Association’s 2017 Annual Meeting, Brian Ford shares details of industry changes and how they affect customers. Brian is Senior Regulatory Counsel […]
What You’ll Learn Live from the Kentucky Telecom Association 2017 Annual Meeting Powering fiber services for customers during extended power outages is a challenge. And what about those who live “off the grid” but still want internet access? Chris Wacker, president of power supply manufacturer EPSi, discusses how solar technology could be the answer. Website: […]
What You’ll Learn Live from the Kentucky Telecom Association 2017 Annual Meeting Diane St. Onge represents District 63 in the Kentucky House of Representatives, where she chairs a new committee on Small Business and Information Technology. In this episode she provides insight into the committee’s role in telecommunications matters, as well as cybersecurity and related […]
