Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Live from the Kentucky Telecom Association 2017 Annual Meeting PRTC, serving the Eastern Kentucky counties Jackson and Owsley, has received a great deal of state and national attention for the work its has done to deploy a fiber network and the positive results that have developed because of fiber. In this episode, […]
What You’ll Learn Live from the Kentucky Telecom Association 2017 Annual Meeting Is there a demand for broadband-only service at your telco? Listen to Matt Pearce discuss the particulars of this approach in light of USF reform. Website: https://www.mossadams.com Guest Speaker Matt Pearce
What You’ll Learn The Kentucky Telecom Association is planning its 2017 Annual Meeting, set for May 24-26 in Lexington. Executive Director Tyler Campbell discusses the great lineup of sessions that will equip attendees with new ideas and legislative updates. Website: http://www.ktaoffice.org Guest Speaker Tyler Campbell
What You’ll Learn Triangle Communications has made a series of “How-To” videos available to their customers along with some engaging mini-documentaries on their customers. https://www.youtube.com/channel/UCDqrRZWoWQpYAJgKsKI1ixQ Website: https://www.itstriangle.com/ Guest Speaker Tom Metcalfe
What You’ll Learn Shelley Evink shares what Farmers and Federated are doing to engage with customers including Fiber Fridays and the Computer Commuter. She also discusses how her telcos got employees to try out smart home products in their own homes. Website: http://www.aciracoop.net/ Guest Speaker Shelley Evink
What You’ll Learn After their presentation at the MTA conference, Chris and Jenna discussed the “fluff” known as cultural branding. Website: http://www.cooperative-networks.com/ Guest Speaker Chris Castagneri
What You’ll Learn West Wisconsin Telcom not only provides broadband service, but they can sell you the computer you need to get on the web. How do they do it? Randy Simpson of West Wisconsin also shares some lessons from the cooperative’s community technology classes. Website: http://wwt.net/ Guest Speaker Randy Simpson
What You’ll Learn Paul Bunyan Communications decided to put a geographic spin on the name of it’s gigabit product. The cooperative also operates popular webcams focused on the headwaters of the Mississippi River and iconic statues of Paul Bunyan and Babe the Blue Ox. Website: Home http://www.paulbunyan.net/weathernews/webcam/paulbabe.html http://www.paulbunyan.net/weathernews/webcam/headwaters/headwaters.html Guest Speaker Brian Bissonette
What You’ll Learn Paul Bunyan Communications is certified to make warranty repairs for Apple products. How did they do it and how does it help? Guest Brian Bissonette and host Andy Johns also discuss online chat as a tool for customer service reps. Website: http://www.paulbunyan.net/contact.html Guest Speaker Brian Bissonette
What You’ll Learn Amy Harrelson shares her experience in spearheading a major remodel of Pineland’s customer area, as well as crafting a mission statement and changing job titles. Website: http://pineland.net/ Guest Speaker Amy Harrelson
