Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Shelley Evink shares what Farmers and Federated are doing to engage with customers including Fiber Fridays and the Computer Commuter. She also discusses how her telcos got employees to try out smart home products in their own homes. Website: http://www.aciracoop.net/ Guest Speaker Shelley Evink
What You’ll Learn After their presentation at the MTA conference, Chris and Jenna discussed the “fluff” known as cultural branding. Website: http://www.cooperative-networks.com/ Guest Speaker Chris Castagneri
What You’ll Learn West Wisconsin Telcom not only provides broadband service, but they can sell you the computer you need to get on the web. How do they do it? Randy Simpson of West Wisconsin also shares some lessons from the cooperative’s community technology classes. Website: http://wwt.net/ Guest Speaker Randy Simpson
What You’ll Learn Paul Bunyan Communications decided to put a geographic spin on the name of it’s gigabit product. The cooperative also operates popular webcams focused on the headwaters of the Mississippi River and iconic statues of Paul Bunyan and Babe the Blue Ox. Website: Home http://www.paulbunyan.net/weathernews/webcam/paulbabe.html http://www.paulbunyan.net/weathernews/webcam/headwaters/headwaters.html Guest Speaker Brian Bissonette
What You’ll Learn Paul Bunyan Communications is certified to make warranty repairs for Apple products. How did they do it and how does it help? Guest Brian Bissonette and host Andy Johns also discuss online chat as a tool for customer service reps. Website: http://www.paulbunyan.net/contact.html Guest Speaker Brian Bissonette
What You’ll Learn Amy Harrelson shares her experience in spearheading a major remodel of Pineland’s customer area, as well as crafting a mission statement and changing job titles. Website: http://pineland.net/ Guest Speaker Amy Harrelson
What You’ll Learn Are bundle customers willing to upgrade their internet services? NTCA–The Rural Broadband Association has published a report based on a national survey of rural and independent telecommunications companies, examining bundle price points, internet connection speeds and the number of TV channels offered across bundles. The report also reveals the extent to which […]
What You’ll Learn HTC, the nation’s largest telephone cooperative, recently launched a glossy magazine and several features on their website. How will those help them reach their audiences? Website: http://www.htcinc.net/ Guest Speaker Brent Groome
What You’ll Learn When Golden West turned 100 years old, they used that as an opportunity to create unique events in many of the communities they serve. Website: https://goldenwest.com/Tour Guest Speaker Greg Oleson & Katie Fleming of Golden West
