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Episode Category StoryConnect
Speaking Your Customers’ Language
What You’ll Learn In industries full of acronyms and technical jargon, how do you make sure you are still speaking a language your customers can understand? Website: Guest Speaker Carissa Swenson
Shark Tank For Kids: IGNITE Education Grants
What You’ll Learn ETC has launched a popular new program involving local school that asks students to pitch ideas for community projects. The winners receive IGNITE Education Grants from ETC. Website: Guest Speaker Nathan Collier
What Can ISPs Learn From Customer Education Classes?
What You’ll Learn WCTEL offers customer education classes for members. While the classes are informative for the attendees, they also help WCTEL staff get to know their customers. Website: Guest Speaker Virginia Smith
Turning Bad Events into Good PR – Part 1
What You’ll Learn Hurricane Harvey ravaged the Texas Gulf Coast causing widespread flooding and other damage. Throughout it all though, YK Communications‘ network and employees shined. After our podcast, NTCA followed up with a video interview with Russel Kacer: Guest…
Turning Bad Events into Good PR Part 2
What You’ll Learn Hurricane Matthew sent eight inches of flood water running through the office at Star Communications in North Carolina. How did they respond? After our podcast, NTCA followed up with a video interview with Kyle Randleman: Guest Speaker…
Snapchat for Telcos?
What You’ll Learn Ashley Etter runs the Snapchat account for West Central Telephone Association. She shares insights into how the platform is different from other social media and communication tools. Website: Guest Speaker Ashley Etter
Mack Collier
What You’ll Learn Best-selling author and social media expert Mack Collier previews his upcoming session at StoryConnect, explaining the difference between customers and fans. Website: Guest Speaker Mack Collier
Tom Duggin & Nick Nokes
What You’ll Learn In 2017, DTC won a Telechoice Award from NTCA for loca video content. What sets them apart? Website: Guest Speaker Tom Duggin And Nick Nokes
What are you saying about Net Neutrality?
What You’ll Learn Municipal electric and fiber optic provider EPB in Chattanooga worked well in advance of the FCC’s decision to craft a careful message about Net Neutrality. Website: Guest Speaker J.Ed. Marston
‘Reinvigorating’ Computer & Device Repair
What You’ll Learn In 2016, Silver Star reinvigorated its Tech Star repair program. How did they do it and how has it helped the telco? Website: Guest Speaker Eric Gewiss