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Episode Category The StoryConnect Podcast
Speaking Your Customers’ Language
What You’ll Learn In industries full of acronyms and technical jargon, how do you make sure you are still speaking a language your customers can understand? Website: Guest Speaker Carissa Swenson
Community Service Programs
What You’ll Learn Wiregrass Electric Cooperative has been recognized nationally for its innovative takes on community service programs. What are some new ways your utility could serve its members or customers? Website: Guest Speaker Brad Kimbro
The Relationship Part Of Media Relations
What You’ll Learn Getting to know the reporters, editors and producers covering your territory can lead to positive coverage or help make sure your side has a voice in any negative stories. Website: Guest Speaker Joe Gehrdes
How Do You Get The Most Out Of Your Internship Program
What You’ll Learn Getting the most out of your internship program takes work. You’ve got to put your interns in position to succeed and that starts with picking the right students in the first place. Website: Guest Speaker Amy…
Turning Bad Events into Good PR Part 2
What You’ll Learn Hurricane Matthew sent eight inches of flood water running through the office at Star Communications in North Carolina. How did they respond? After our podcast, NTCA followed up with a video interview with Kyle Randleman: Guest Speaker…
Turning Bad Events into Good PR – Part 1
What You’ll Learn Hurricane Harvey ravaged the Texas Gulf Coast causing widespread flooding and other damage. Throughout it all though, YK Communications‘ network and employees shined. After our podcast, NTCA followed up with a video interview with Russel Kacer: Guest…
Snapchat for Telcos?
What You’ll Learn Ashley Etter runs the Snapchat account for West Central Telephone Association. She shares insights into how the platform is different from other social media and communication tools. Website: Guest Speaker Ashley Etter
Mack Collier
What You’ll Learn Best-selling author and social media expert Mack Collier previews his upcoming session at StoryConnect, explaining the difference between customers and fans. Website: Guest Speaker Mack Collier
Tom Duggin & Nick Nokes
What You’ll Learn In 2017, DTC won a Telechoice Award from NTCA for loca video content. What sets them apart? Website: Guest Speaker Tom Duggin And Nick Nokes
What are you saying about Net Neutrality?
What You’ll Learn Municipal electric and fiber optic provider EPB in Chattanooga worked well in advance of the FCC’s decision to craft a careful message about Net Neutrality. Website: Guest Speaker J.Ed. Marston