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Episode Category The StoryConnect Podcast
Hot Topics at the TVPPA Customer Service and Communications Conference
What You’ll Learn Communication has become more important in the utility industry than ever before. What are communicators talking about at the TVPPA Customer Service and Communications Conference. Website: Guest Speaker Diana Bryant
Socrates & Customer Service: Coaching Critical Thinking Skills
What You’ll Learn Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? Website: Guest Speaker Phil Biesei
Electric-Telco Broadband Partnership in Tennessee
What You’ll Learn When Volunteer Energy Cooperative and Twin Lakes Telephone Cooperative partnered together to bring broadband to rural Tennessee, it took coordination and planning for both companies to communicate about the new network. Website: Guest Speaker David Murphy
How can community events help position your company?
What You’ll Learn Through a cyber security training session and “Lunch and Learn” events, ETEX has helped solidify its position as the region’s technology expert. Website: Guest Speaker Charlie Cano
Survey Says: Video & Broadband Survey Results
What You’ll Learn Innovative Systems sponsored a study that reveals some telling insights into customer demand for video and broadband usage. Website: Full Survey Guest Speaker Scott Sobolewski
Using data for customer service
What You’ll Learn NCTC uses data to size up existing customers and potential customers. That data helps them fit the customers to the proper services. Website: Guest Speaker Ashley Harper
Creating a New Brand Identity
What You’ll Learn When Big Bend Telephone decided to rebrand as BBT, they launched a 10-month process to build a new identity for their brand — one that didn’t include the word “telephone.” Website: Guest Speaker Rusty Moore
From the Marketing Department to the GM’s Office
What You’ll Learn Tim Brinkman has had an uncommon career track and is one of a growing number of “marketing people” to move into upper management at a telco. He joined the podcast right after presenting on this topic at…
Inside the Gigazone Gaming Tournament
What You’ll Learn The Gigazone Gaming Championship draws 4,000 gamers to an event hosted by Paul Bunyan Communications in Northern Minnesota. How does the telco staff do it and why do they feel its such an important audience to reach?…
What is IRV and will it help when disaster strikes?
What You’ll Learn The MTA’s new IRV (Incident Response Vehicle) will better prepare many midwest telcos to respond to incidents and emergencies. What is it and how will it work? Website: Guest Speaker Brent Christensen