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Episode Category The StoryConnect Podcast
Bringing Fiber to Two of America’s Poorest Counties
What You’ll Learn HTC’s service area includes what some experts have identified as the poorest county in Tennessee and the poorest county in Kentucky. How did HTC bring fiber to both? Guest Speaker Mark Patterson
Communicating in Times of Change
What You’ll Learn Jason Shelton has recently taken the helm as Loretto’s general manager right after the company had been acquired by another telco. How has Loretto communicated with its customers and employees about these changes? Guest Speaker Jason Shelton
Identifying Expansion Opportunities
What You’ll Learn Sandhill is exanding to two areas outside of its traditional footprint. How has the cooperative identified opportunities and readied itself to expand. Guest Speaker Lee Chambers
How can community events help position your company?
What You’ll Learn Through a cyber security training session and “Lunch and Learn” events, ETEX has helped solidify its position as the region’s technology expert. Website: Guest Speaker Charlie Cano
Electric-Telco Broadband Partnership in Tennessee
What You’ll Learn When Volunteer Energy Cooperative and Twin Lakes Telephone Cooperative partnered together to bring broadband to rural Tennessee, it took coordination and planning for both companies to communicate about the new network. Website: Guest Speaker David Murphy
Socrates & Customer Service: Coaching Critical Thinking Skills
What You’ll Learn Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? Website: Guest Speaker Phil Biesei
Hot Topics at the TVPPA Customer Service and Communications Conference
What You’ll Learn Communication has become more important in the utility industry than ever before. What are communicators talking about at the TVPPA Customer Service and Communications Conference. Website: Guest Speaker Diana Bryant
Survey Says: Video & Broadband Survey Results
What You’ll Learn Innovative Systems sponsored a study that reveals some telling insights into customer demand for video and broadband usage. Website: Full Survey Guest Speaker Scott Sobolewski
Using data for customer service
What You’ll Learn NCTC uses data to size up existing customers and potential customers. That data helps them fit the customers to the proper services. Website: Guest Speaker Ashley Harper
Creating a New Brand Identity
What You’ll Learn When Big Bend Telephone decided to rebrand as BBT, they launched a 10-month process to build a new identity for their brand — one that didn’t include the word “telephone.” Website: Guest Speaker Rusty Moore