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Episode Category The StoryConnect Podcast
Hot Topics at the NTCA PR and Marketing Conference
What You’ll Learn Derek Barr moderated a telco marketing roundtable at the NTCA PR and Marketing Conference in Nashville. After the session, he discussed the highlights including Facebook reviews, customer service incentives and explaining broadband. Website: Guest Speaker Derek…
How do you tell your Gig-Certified or Smart Rural story?
What You’ll Learn In a panel at the NTCA PR and Marketing Conference, Bryan Kell from Ben Lomand Connect discussed how his team shared their story with their Gig Certification and Smart Rural Community Designation. Afterwards he summarized the session…
Rebranding CTC
What You’ll Learn CTC recently rebranded for a fresh new look. What changes did they make and how did they communicate about the changes. Website: Guest Speaker Andy Isackson
How To Explain You Are Dropping Video Service – Part 2
What You’ll Learn Bob Dahlstrom discusses why Valley Telecom in Arizona decided to drop video service and how they communicated the change to their members. Website: Guest Speaker Bob Dahlstrom
Facebook Live and Twitter for Telcos
What You’ll Learn Bob Dahlstrom shares some insights on how Valley Telecom in Arizona connects with members via Facebook Live and Twitter. Website: Guest Speaker Bob Dahlstrom
Who is Booster the Broadband Buck?
What You’ll Learn A friendly, seven-foot deer wearing a t-shirt makes a big impression with school groups and on social media — and that’s exactly what Mosaic Telecom was after when it introduced its new mascot. Newsletter link for photos:…
What Can ISPs Learn From Customer Education Classes?
What You’ll Learn WCTEL offers customer education classes for members. While the classes are informative for the attendees, they also help WCTEL staff get to know their customers. Website: Guest Speaker Virginia Smith
Shark Tank For Kids: IGNITE Education Grants
What You’ll Learn ETC has launched a popular new program involving local school that asks students to pitch ideas for community projects. The winners receive IGNITE Education Grants from ETC. Website: Guest Speaker Nathan Collier
Speaking Your Customers’ Language
What You’ll Learn In industries full of acronyms and technical jargon, how do you make sure you are still speaking a language your customers can understand? Website: Guest Speaker Carissa Swenson
Community Service Programs
What You’ll Learn Wiregrass Electric Cooperative has been recognized nationally for its innovative takes on community service programs. What are some new ways your utility could serve its members or customers? Website: Guest Speaker Brad Kimbro