Episode Category The StoryConnect Podcast
Changes Coming to the Smart Rural Communities Program
What You’ll Learn NTCA is making some changes to it’s Smart Rural Communities program. Josh Seidemann discusses the changes and drops a few hints about succesful applicants. NTCA Smart Rural COmmunities Page: Guest Speaker Josh Seidemann
Communicating About Dropping Video Service
What You’ll Learn PTCI is about halfway through their transition away from video service. Through “Streaming Care” and other efforts, they are working to help customers make the switch. Streaming Care details: Guest Speaker Connie Hawkins
Getting into the Broadband Business with the Right Partner
What You’ll Learn Wiregrass Electric Cooperative has partnered with Troy Cable to bring broadband to many of it’s members. How does the partnership work and why was it the right move for Wiregrass Electric? Guest Speaker Brad Kimbro
Local Channel Content
What You’ll Learn PRTC has recently overhauled their local channel by adding new shows and improving quality of its programming. Guest Speaker Michelle Strickland
Lunch & Learn
What You’ll Learn HCTC has been hosting Lunch and Learn for years in an effort to educate customers about various technology topics. Guest Speaker Kerry Sutton
Online Chat for Customer Service
What You’ll Learn Since Peoples implemented online chat on its website it’s become the perferred method of customer service for some customers and employees. Guest Speaker Mcxie Hurst
Accelerating A Fiber Build
What You’ll Learn Chris Townson is CEO of DTC in Alexandria, Tennessee, where the cooperative is in the midst of an aggressive fiber construction program. Guest Speaker Chris Townson
Embracing Over-The-Top Video and Broadband Only Service
What You’ll Learn Alliance Communications has run promotions instructing members how to cut the cord on video and phone service. What’s behind those efforts? Guest Speaker Ross Petrick
What Channels Are People Actually Watching?
What You’ll Learn Innovative Systems has released data showing what television channels are most popular among 60,000 rural viewers. Scott Meyer outlines some of the surprises. Email ScottM@innovsys.com for the latest quarterly results. Guest Speaker Scott Meyer
ATMC’s Connect Grants
What You’ll Learn ATMC is using a rolling grant program to connect difference-makers in their community. Along the way, it’s generating positive PR for them. Guest Speaker Amanda Floyd