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Episode Category The StoryConnect Podcast
Local Channel Content
What You’ll Learn PRTC has recently overhauled their local channel by adding new shows and improving quality of its programming. Guest Speaker Michelle Strickland
Identifying Expansion Opportunities
What You’ll Learn Sandhill is exanding to two areas outside of its traditional footprint. How has the cooperative identified opportunities and readied itself to expand. Guest Speaker Lee Chambers
Communicating in Times of Change
What You’ll Learn Jason Shelton has recently taken the helm as Loretto’s general manager right after the company had been acquired by another telco. How has Loretto communicated with its customers and employees about these changes? Guest Speaker Jason Shelton
Bringing Fiber to Two of America’s Poorest Counties
What You’ll Learn HTC’s service area includes what some experts have identified as the poorest county in Tennessee and the poorest county in Kentucky. How did HTC bring fiber to both? Guest Speaker Mark Patterson
ATMC’s Connect Grants
What You’ll Learn ATMC is using a rolling grant program to connect difference-makers in their community. Along the way, it’s generating positive PR for them. Guest Speaker Amanda Floyd
What Channels Are People Actually Watching?
What You’ll Learn Innovative Systems has released data showing what television channels are most popular among 60,000 rural viewers. Scott Meyer outlines some of the surprises. Email ScottM@innovsys.com for the latest quarterly results. Guest Speaker Scott Meyer
Embracing Over-The-Top Video and Broadband Only Service
What You’ll Learn Alliance Communications has run promotions instructing members how to cut the cord on video and phone service. What’s behind those efforts? Guest Speaker Ross Petrick
Accelerating A Fiber Build
What You’ll Learn Chris Townson is CEO of DTC in Alexandria, Tennessee, where the cooperative is in the midst of an aggressive fiber construction program. Guest Speaker Chris Townson
Hot Topics at the TVPPA Customer Service and Communications Conference
What You’ll Learn Communication has become more important in the utility industry than ever before. What are communicators talking about at the TVPPA Customer Service and Communications Conference. Website: Guest Speaker Diana Bryant
Socrates & Customer Service: Coaching Critical Thinking Skills
What You’ll Learn Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? Website: Guest Speaker Phil Biesei