Share
Episode Category StoryConnect
Does Your Internet Stink? With Russell Kacer
What You’ll Learn YK Communications recently won an NTCA Marketing Excellence Award for it’s bold decision to build a campaign around “poop emojis.” What went into that decision and how has it been received?
Storytelling with Video Ads
What You’ll Learn Triangle Communications’ emphasis on storytelling helped them win runner-up for video advertising in NTCA’s Marketing Excellence Awards. How did they do it? Link to video:https://www.youtube.com/watch?v=Kgrdweap3dw&t=2s Guest Speaker Tom Metcalfe
Rebranding a dynamic DUO
What You’ll Learn Duo County Telecommunications just underwent a rebrand itself as Duo Broadband. Eric West discusses their strategy and lessons learned along the way. Guest Speaker Eric West
Changes Coming to the Smart Rural Communities Program
What You’ll Learn NTCA is making some changes to it’s Smart Rural Communities program. Josh Seidemann discusses the changes and drops a few hints about succesful applicants. NTCA Smart Rural COmmunities Page: Guest Speaker Josh Seidemann
Communicating About Dropping Video Service
What You’ll Learn PTCI is about halfway through their transition away from video service. Through “Streaming Care” and other efforts, they are working to help customers make the switch. Streaming Care details: Guest Speaker Connie Hawkins
Getting into the Broadband Business with the Right Partner
What You’ll Learn Wiregrass Electric Cooperative has partnered with Troy Cable to bring broadband to many of it’s members. How does the partnership work and why was it the right move for Wiregrass Electric? Guest Speaker Brad Kimbro
Local Channel Content
What You’ll Learn PRTC has recently overhauled their local channel by adding new shows and improving quality of its programming. Guest Speaker Michelle Strickland
Lunch & Learn
What You’ll Learn HCTC has been hosting Lunch and Learn for years in an effort to educate customers about various technology topics. Guest Speaker Kerry Sutton
Online Chat for Customer Service
What You’ll Learn Since Peoples implemented online chat on its website it’s become the perferred method of customer service for some customers and employees. Guest Speaker Mcxie Hurst
Accelerating A Fiber Build
What You’ll Learn Chris Townson is CEO of DTC in Alexandria, Tennessee, where the cooperative is in the midst of an aggressive fiber construction program. Guest Speaker Chris Townson