Episode Category StoryConnect
Communicating About Safety
What You’ll Learn How do you go beyond teaching the rules of electric safety to creating a culture at your utility that priorities safety above everything else? Donnie Hall of Johnson City Power Board discusses the importance of getting your…
The Utility Role in Economic Development
What You’ll Learn How can your utility help bring new jobs into your service area? Brian Hercules of the Rutherford Chamber of Commerce talks about the important relationship between your utility and economic development. Website: www.rutherfordchamber.org Guest Speaker Brian Hercules
Communicating Through The Customer Bill
What You’ll Learn How does the Central Service Association benefit its utility customers, and what new innovations are utilities taking advantage of? Cindy Stoker of CSA sits down with Stephen Smith to discuss her company and the services it offers.…
Rolling Out Time-Of-Use Billing
What You’ll Learn TVA’s recent moves towards Time of Use billing has caused major changes in the way utilities are purchasing electricity. For Tullahoma Utility Board, it’s also provided an opportunity to pass some savings onto their customers, along with…
50 Years of TMEPA
What You’ll Learn The Tennessee Municipal Electric Power Association celebrates 50 years of serving its members across Tennessee. Executive Director Mike Vinson spends a few minutes talking about what the TMEPA is, the services it offers and what he’s looking…
Legislative Update: The Voice Of Municipal Electrics
What You’ll Learn The Tennessee Municipal Electric Power Association makes sure that its member’s voices are heard by the state government. Jeremy Elrod of the TMEPA discusses the importance of public power and several current legislative topics. Website: www.tmepa.org Guest…
The Difference Between PR and Marketing
What You’ll Learn Public affairs, marketing and public relations all help communicate your company’s goals, but when do you need to use each one? Les Fugate of RunSwitch PR shares his thoughts on those three branches of communication and tells…
What Are The CEOs Thinking
What You’ll Learn What is your boss worried about? Bruce Mottern of TDS facilitated the CEO and General Manager Peer Group Roundtable Session at the 2016 TTA Annual Meeting, and shares some of what was discussed. Website: www.tdstelecom.com Guest Speaker…
TTA Marketing Roundtable Recap
What You’ll Learn What happens when a bunch of marketing and customer service folks from telcos around Tennessee get together? Julie Gogel of Telcom Insurance Group discusses drive-thrus, time and temperature lines, cross training and everything else that came up…
Making Money On Free Wi-Fi
What You’ll Learn Can “free” Wi-Fi be a new revenue stream for your company? Keith Jones of CCI Systems gives an overview of the session he led at the Tennessee Telecommunications Association Annual Conference in Franklin, Tennessee. Website: www.ccisystems.com Guest…