Andy Johns is joined by Chris Townson, CEO of West Carolina and Upcountry Fiber, to talk about what makes a strong partnership. Chris shares candid lessons from working with telcos, electrics and municipalities—including how to evaluate opportunities, align missions, manage egos and build lasting agreements.
What You’ll Learn Are you generating Pink Power? Since 2011, lineworkers at Baldwin EMC in Alabama have worn pink hard hats each October to educate the community about different types of cancer. They even have a PINK BUCKET TRUCK (name TBD). Learn how you can wear pink to share your story. Guest Speaker Michelle Geans […]
What You’ll Learn As Utility Pioneers, we want to say yes to everything. But often, saying yes to one thing means saying no to something else. Brianna Wall shares how she sets deadlines, takes time before accepting new tasks and weighs the benefits of a project to better manage her time. Guest Speaker Brianna Wall […]
What You’ll Learn Elizabeth Brown, marketing manager at Panhandle Telephone Cooperative, shares ideas on how community involvement can be a competitive edge, especially when it comes to engaging young people in your youth programs. Guest Speaker Elizabeth Brown Show Notes Transcripts have been lightly edited for clarity and readability. Intro: A production of Pioneer Utility […]
What You’ll Learn In a rare double-Andy podcast, Andy Henderson outlines a text messaging campaign that took his telco’s Google review score from the 2s to the 4s. Guest Speaker Andy Henderson Show Notes Transcripts have been lightly edited for clarity and readability. Intro: A production of Pioneer Utility Resources. StoryConnect, helping communicators discover ideas […]
What You’ll Learn The relationships between staff on the front line of your operation are critical — and sometimes difficult. Tim Gilford shares ideas on formal and informal ways to build strong connections among CSRs/MSRs, techs, marketing and sales team members. Guest Speaker Tim Gilford Show Notes Transcripts have been lightly edited for clarity and […]
What You’ll Learn With her background as a television news journalist, Melissa Lanzourakis has a strong understanding of how to shoot good video. As online video trends continue to evolve, she shares new tips for shooting better video. Guest Speaker Melissa Lanzourakis Show Notes Transcripts have been lightly edited for clarity and readability. Intro: A […]
What You’ll Learn Author and speaker Erick Rheam discusses how people who like public speaking — and those who don’t — can improve their skills to be a better communicator. Learn more about Erick and his book at erickrheam.com. Guest Speaker Erick Rheam Show Notes Transcripts have been lightly edited for clarity and readability. Intro: […]
What You’ll Learn Mary Miller, Marketing and Communications Manager for West Carolina Tel, shares ideas from her panel on how broadband providers using ideas like those presented in Donald Miller’s StoryBrand framework can gain a competitive advantage in marketing and in understanding the customer journey. Guest Speaker Mary Miller Show Notes Transcripts have been lightly […]
After the pandemic made a virtual business meeting possible, one utility transformed its annual member meeting into the Bright Futures Fund Run, a way for community members to support Dolly Parton's Imagination Library childhood literacy campaign.
What You’ll Learn Retirements and competitive hiring makes storytelling critical for staff retention. How can you introduce new team members to your culture and keep them happy? Kathryn Green at Southern Rivers Energy shares her co-op’s onboarding process, which turns the first few days on the job into memorable moments. Guest Speaker Kathryn Green Show […]
What You’ll Learn Whether you’re writing a story or creating an image, prompts are key tools to help you effectively work with artificial intelligence. Kyle Allwine shares how he uses prompts to deliver different versions of original content and strengthen his storytelling. Click here to read Kyle’s article on LinkedIn. Guest Speaker Kyle Allwine Show […]
