What You’ll Learn The sales staff at Etex has built a sales playbook that helps them anticipate customer questions and seize opportunities as a team. Guest Speaker Larry Montgomery Show Notes Transcripts have been lightly edited for clarity and readability.…

What You’ll Learn The new PlayStation 5 and Xbox X consoles coming out this holiday season are bandwidth hogs. Broadband providers need to educate their customers before Christmas mornings are ruined by slow connections! Guest Speaker Brian Lazenby and Zach…

What You’ll Learn WK&T hosted it’s first ever Drive-Through Annual Meeintg during the pandemic and had a great turnout. What does a Drive-Through Annual Meeting look like and how did they make it happen? Guest Speaker Karen Jackson-Furman Show Notes…

What You’ll Learn FTC had huge success with their virtual annual meeting thanks in part to the fun they had on social media. Taylor Richards shares with us the challenges and benefits of making that happen. Guest Speaker Taylor Richards…

What You’ll Learn At a time when we’re having more digital interactions than ever before, Megan McKoy-Noe‘s new ebook “How to Be Human in a Digital World” provides tips on how your utility staff can maintain that critical human touch.…

What You’ll Learn Following the news that Oregon-based Pioneer Utility Resources had acquired WordSouth, Pioneer CEO Mike Shepard and WordSouth founder Stephen V. Smith joined the podcast to discuss what this means for the two companies and the industries they…

What You’ll Learn About a year ago, Northeast Nebraska Telephone Company began switching customers over to a usage-based pricing structure that charged on data used, rather than speed. What went into that move and how has it been received? Guest…

What You’ll Learn This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. Visit the WordSouth Webinar page to see more upcoming webinars. Show Notes Transcripts have been lightly edited for…

What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker…

What You’ll Learn Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep…