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Episode Category The StoryConnect Podcast
Selling Upgrades in a Pandemic
What You’ll Learn Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep…
Focusing on the Customer Experience
What You’ll Learn Carrie Huckeby, who led Pioneer’s training program before joining the Tennessee Broadband Association as Executive Director, discusses how CSRs and MSRs can focus on peak moments in the customer’s journey to dramatically improve customer satisfaction. Guest Speaker…
Webinar Audio: Back to School Promotions and Campaigns
What You’ll Learn This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. Visit the WordSouth Webinar page to see more upcoming webinars. Show Notes Transcripts have been lightly edited for…
How Telcos are Responding to COVID-19 Part 3
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Jason Shelton, Bob Mouser, Johnny McClanahan, and Bill Franklin. Guest Speaker Jason Shelton, Bob Mouser, Johnny…
How Telcos are Responding to COVID-19 Part 2
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Chris Townson, Lisa Cope, Charlie Boring, and James Garner. Guest Speaker Chris Townson, Lisa Cope, Charlie…
How Telcos are Responding to COVID-19 Part 1
What You’ll Learn In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Mark Patterson, William Bradford, Bruce Mottern and Jonathan West. Guest Speaker Mark Patterson, William Bradford, Bruce…
An Annual Meeting Goes Virtual
What You’ll Learn Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off? Guest Speaker Chad Mix Show Notes Transcripts have been lightly edited…
Working (& Managing) Remotely Webinar
What You’ll Learn This episode is the audio from a WordSouth webinar on April 30 titled Working (and Managing) Remotely. Guest Speaker Jared Dovers, Kerry Scott & Noble Sprayberry Show Notes Transcripts have been lightly edited for clarity and readability.…
WordSouth’s COVID-19 Resource Kit
What You’ll Learn WordSouth developed the industry’s first COVID-19 resource kit for utility communicators. CEO Stephen V. Smith joins the show to discuss the free kit and strategies for communicating in this unprecedented time. Guest Speaker Stephen V. Smith Show…
How To Be Interviewed
What You’ll Learn PRTC has received a fair share of media attention in recent years. CEO Keith Gabbard offers tips on being interviewed and discusses how telling stories can positively shape coverage. Guest Speaker Keith Gabbard Show Notes Transcripts have…