Share
Episode Category The StoryConnect Podcast
Communicating through a Ransomware Attack
What You’ll Learn When their rural Minnesota telco was hit by a ransomware attack, staff sprung into action to both combat the attack and communicate with customers and coworkers about its effects. Guest Speaker Kevin Beyer Show Notes Transcripts have…
Lessons Learned from a Fiber Build
What You’ll Learn SEMO launched its fiber build a few years ahead of most electric cooperatives. CEO Sean Vanslyke talks about the lessons they’ve learned along the way. Guest Speaker Sean Vanslyke Show Notes Transcripts have been lightly edited for…
Do you have a sales playbook?
What You’ll Learn The sales staff at Etex has built a sales playbook that helps them anticipate customer questions and seize opportunities as a team. Guest Speaker Larry Montgomery Show Notes Transcripts have been lightly edited for clarity and readability.…
Are You Ready for Cloud Gaming?
What You’ll Learn The new PlayStation 5 and Xbox X consoles coming out this holiday season are bandwidth hogs. Broadband providers need to educate their customers before Christmas mornings are ruined by slow connections! Guest Speaker Brian Lazenby and Zach…
A Drive-Through Annual Meeting?
What You’ll Learn WK&T hosted it’s first ever Drive-Through Annual Meeintg during the pandemic and had a great turnout. What does a Drive-Through Annual Meeting look like and how did they make it happen? Guest Speaker Karen Jackson-Furman Show Notes…
How Can Social Media Liven Up Your Virtual Annual Meeting? With Taylor Richards
What You’ll Learn FTC had huge success with their virtual annual meeting thanks in part to the fun they had on social media. Taylor Richards shares with us the challenges and benefits of making that happen. Guest Speaker Taylor Richards…
How To Be Human in a Digital World
What You’ll Learn At a time when we’re having more digital interactions than ever before, Megan McKoy-Noe‘s new ebook “How to Be Human in a Digital World” provides tips on how your utility staff can maintain that critical human touch.…
WordSouth Acquired by Pioneer Utility Resources
What You’ll Learn Following the news that Oregon-based Pioneer Utility Resources had acquired WordSouth, Pioneer CEO Mike Shepard and WordSouth founder Stephen V. Smith joined the podcast to discuss what this means for the two companies and the industries they…
Converting to Usage-Based Broadband
What You’ll Learn About a year ago, Northeast Nebraska Telephone Company began switching customers over to a usage-based pricing structure that charged on data used, rather than speed. What went into that move and how has it been received? Guest…
Webinar Audio: Marketing Segmentation
What You’ll Learn This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. Visit the WordSouth Webinars page to find more webinars. Guest Speaker Carrie Huckeby Show Notes Transcripts have been lightly edited for clarity…