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Episode Category The StoryConnect Podcast
What Can We Learn from 31 Years in Utility Communications?
What You’ll Learn Mike Teegarden is retiring from Pioneer after 31 years of telling stories, first through his photography and then through his editorial leadership. Mike joins “The StoryConnect Podcast” to discuss lessons learned from photography to leadership to storytelling.…
Frontline Storytellers: How to Train Your Team on Subscriber Experience
What You’ll Learn Is your consumer service team built to care? Scott Paul, of Beacon Broadband, shares how he uses team building and mentoring to turn his frontline team into storytelling specialists! Guest Speaker Scott Paul Show Notes Transcripts have…
Team ThunderForce: How a Dino-Riding Hero Turns Humor Into Sales
What You’ll Learn Incorporating humor into broadband marketing has skyrocketed sales at Co-Mo Communications over the past several years. How did dino-riding Chip Thunder go from a short-lived advertisement to a beloved character among subscribers? Listen to the story on…
Football and WiFi: How One Utility Connects with Fans (and Subscribers) on Friday Nights
What You’ll Learn Every Friday night, stadium lights flash on and fans in purple or red file in. Before the crowd roars for touchdowns, they pull out their phones to connect to free Wi-Fi from the co-op. Pea River Co-op’s…
Major Takeaways from the 2024 Calix ConneXions Conference
What You’ll Learn The era of selling broadband based on speed alone is over. At Calix ConneXions 2024, industry leaders focused on subscriber experience and community connection to drive rural broadband success. From outdoor Wi-Fi innovations to strategic planning shifts,…
Fostering Success Through Surveys
What You’ll Learn Clark Public Utilities has been surveying its customers since the 1960s. How have the valuable insights gleaned from surveys helped the utility successfully serve its community? Customer Experience Manager Cameron Daline tells us on this podcast episode.…
Raising Your Community’s Story with a Business Summit
What You’ll Learn Hear how ‘Power Eastern Oregon,’ an economic development summit bringing together regional legislators, nationally-known speakers and rural Oregon’s business community, has become a way for Oregon Trail Electric Cooperative to strengthen their community’s story. Guest Speaker Paige…
How to Make a Splash with Hydromania Summer Science Camp!
What You’ll Learn Hydromania may sound like a music festival in the Gorge, but it’s a free summer camp for fourth and fifth graders from Umatilla Electric Cooperative. Weston Putman shares the camp’s origin story and how it is building…
Get Out of Gotcha Moments
What You’ll Learn How much of the publicly-shared interactions with utility staff is trolling versus investigative reporting by concerned citizens who have a right to hold the utility accountable? We’re talking to Ryan Hall about “Getting Out of the Gotcha…
Building on Broadband: Utilizing Personal, Targeted Stories for Sales
What You’ll Learn How do you boost your take rates and cut churn after you’ve built broadband? OEC Fiber’s Erin McKnight shares her storytelling tactics, including a three-tiered marketing approach by zone and her subscriber stories series. Tune in for…